With the exact regex the official site enforces, the error message it returns, and what you probably did wrong. Pre-check your values in the Visit Japan Web page's local validator before pasting.
Use the passport number only. Do not include MRZ filler characters.
^[A-Z0-9]{6,12}$
max 12Use the Latin passport name. Japanese characters belong in address/contact fields only when the form asks.
Use the operating flight code. For codeshare tickets, use the operating carrier.
Use the date you land in Japan, in Japan local time.
Use the email you can access for Visit Japan Web login and confirmation.
"Cannot log in"Wrong account email or password. Use the official Digital Agency page, not a copied login page.
"QR not available"A missing section is usually incomplete traveler, trip, immigration, or customs data.
"Paper form requested"Airport fallback. Fill the paper form; it does not mean Visit Japan Web was fake.
The official site shows a confirmation on screen. Screenshot it — that's your backup.
Within a few minutes from a go.jp address, with the record details.
Show the Visit Japan Web QR codes for immigration/customs if you created them. Paper forms remain the fallback when the airport flow asks for them.
Screenshot is fine. PDF is fine. Even the email app open on your phone is fine.
Rare. Officer looks you up by passport number — your record is already in the system.
If you still need coverage for the trip, these links support entrycardguide without changing the price you pay.
Affiliate disclosure: if you buy through one of these links, we may earn a commission. We never accept money from visa middlemen, form-filing services, or companies that compete with the official government forms we point to.
Use the official Digital Agency source. Keep your account email, passport data, and arrival flight consistent.
Type your details below. We never send them anywhere. This runs 100% in your browser. View source to verify.
Generate the QR codes before travel, then keep a screenshot. If the airport asks for paper, fill the paper form. Do not hand passport data to a non-.go.jp copy of the service.