Short answer
No. iVisa is a commercial visa middleman. It is not affiliated with any Indonesian government agency.
Indonesia’s situation is unusual because there are two official government entry points for two different needs — and travelers often don’t realize until after they’ve paid:
allindonesia.imigrasi.go.id— All Indonesia arrival declaration, including the e-CD customs record. Free. Required for arrivals and used by immigration/customs.evisa.imigrasi.go.id— Electronic Visa on Arrival (e-VOA). $35 USD government fee. Only required for nationalities not eligible for visa-free entry. Run by the Directorate General of Immigration.
iVisa is not either of these. iVisa charges fees on top of both, and sometimes bundles them in confusing ways.
Longer answer
iVisa typically charges around $30 USD for the e-CD (which is free on the official site) and $79 USD for the e-VOA (where the official cost is $35). If you bought a “bundle” you may have paid $109 for what costs $35 going direct.
Whether iVisa actually delivered something usable depends on what you paid for:
- iVisa “e-CD service”: They typically file the real free declaration with your data. You get a valid QR code. You overpaid by $30.
- iVisa “e-VOA service”: They typically file the real e-VOA with your data. You get a valid visa. You overpaid by ~$45.
- iVisa “Indonesia all-in-one bundle”: Sometimes they file both. Sometimes they file just one and bill the other as a “service fee” with no actual filing. This is the case to watch out for — verify your email for confirmations from BOTH All Indonesia and
imigrasi.go.idif you paid for both.
Visa-free vs e-VOA: do you even need a visa?
This is the most common confusion travelers run into:
| Your nationality | Visa-free for 30 days? | e-VOA needed? | e-CD needed? |
|---|---|---|---|
| US | Yes (since 2024) | No | Yes |
| EU citizens | Yes | No | Yes |
| UK | Yes | No | Yes |
| Canada | Yes | No | Yes |
| Australia | Yes | No | Yes |
| Japan, Korea | Yes | No | Yes |
| Singapore (citizen) | Yes (special) | No | Yes |
| China | No | Yes ($35) | Yes |
| India | No | Yes ($35) | Yes |
| Russia, Saudi Arabia | No | Yes ($35) | Yes |
Bottom line for most Western tourists: you only need the free e-CD. iVisa or any other middleman charging you for “Indonesia entry” when you have visa-free is selling you something you don’t need to buy.
For full eligibility list: imigrasi.go.id (the official immigration page).
Other commercial sites you’ll see
Is indonesia-evoa.com the official site?
No.
.com is open. The Indonesian government uses .go.id exclusively for immigration and customs services.
indonesia-evoa.com is a commercial reseller charging fees above the $35 USD government e-VOA fee. It does typically file the real e-VOA, but you pay the markup.
The scam gallery
Both are documented commercial middlemen. Neither is the Indonesian government.
How to tell any Indonesia entry site is not the real one
- Does the domain end in
.go.id? If no, it is not an Indonesian government site. Period. - Is the fee suspiciously specific? Real e-CD = free. Real e-VOA = $35. Anything else has middleman markup.
- Does the site bundle “everything Indonesia needs” into one fee? That’s a red flag. Indonesia’s two forms are separate, run by separate agencies. Bundling is a marketing tactic, not a real workflow simplification.
- Does the site claim to do “Bali customs” specifically? Bali uses the same e-CD as the rest of Indonesia. There is no separate Bali form. “Bali customs” is geographic SEO bait.
- Does the page have testimonials, trust badges, countdown timers? Government forms have none of these.
What to do if you already paid
If your declaration QR is from All Indonesia
Your customs declaration is valid. You overpaid for a free form. Dispute the markup with your card issuer (“misleading merchant”). Best within 60 days.
If your e-VOA is from imigrasi.go.id
Your visa is valid. You paid the iVisa markup on top of the $35 government fee. Dispute the markup. Same playbook.
If you can’t find either confirmation
This is the case to worry about. The middleman may not have actually filed anything. Open the official sites yourself:
- All Indonesia / e-CD:
allindonesia.imigrasi.go.id— file fresh within 3 days of arrival. Free. - e-VOA:
evisa.imigrasi.go.id— file fresh; you’ll pay $35 government fee directly.
Then dispute the original middleman charge as “service not rendered” with both filings as evidence.
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